Responsible Gaming
Introduction
Gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While casino games can be fun and exciting, it's important to remember that the odds always favour the house. Play only with money you can afford to lose, and never gamble more than you can comfortably spend on other forms of entertainment.
Age Verification
You must be 18 years old or over to gamble in the United Kingdom. If you are under 18, you are breaking the law by gambling online or in person. We take age verification seriously and reserve the right to request proof of identity from players. If you are under the legal gambling age, please do not register or attempt to play.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you experience any of the following warning signs, it may be time to seek help:
- Chasing losses by gambling more to try to recover money you've lost
- Gambling with money intended for bills, rent, or other essential expenses
- Hiding gambling activity or lying to family and friends about how much you gamble
- Spending increasing amounts of time or money on gambling
- Unable to cut down or stop gambling despite wanting to
- Feeling anxious, irritable, or restless when not gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money to gamble or pay off gambling debts
- Neglecting work, school, family, or personal relationships because of gambling
- Friends or family expressing concern about your gambling
Self-Help Tools
Many online casinos offer responsible gaming tools to help you stay in control. These include:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a cap on the amount you're willing to lose during a gaming session
- Reality Checks: Receive pop-up reminders at regular intervals showing how long you've been playing and how much you've spent
- Self-Exclusion: Take a break from gambling by excluding yourself from your account for a period of time (temporary suspension) or permanently
- Session Limits: Set a maximum amount of time you can play in a single session
We encourage you to use these tools to manage your gambling responsibly. If you need help setting these limits, please contact our customer support team.
Support Organizations
If you're struggling with problem gambling, help is available. Please reach out to one of these organisations:
United Kingdom
- GamCare – Free counselling, support, and information for problem gamblers and their families
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free, confidential, 24/7) - GamStop – The National Self-Exclusion Scheme for online gambling in Great Britain
Website: www.gamstop.co.uk
Self-exclude from all online gambling operators in the UK with one registration - Gamblers Anonymous – Free peer support meetings across the UK
Website: www.gamblersanonymous.org.uk
Phone: 0330 094 0322
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7) - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Take Action Today
If you think you may have a problem with gambling, please seek help immediately. There is no shame in asking for support – problem gambling is a recognised condition that affects many people, and professional help is available.
Contact GamCare, GamStop, or any of the organisations listed above. You can also speak to your GP, who can refer you to specialist treatment services.
Remember: You're not alone, and help is available 24/7.